Mountain Lodge T&Cs.

MOUNTAIN LODGE TERMS AND CONDITIONS OF BOOKING
Mountain Lodge is operated by JGML Limited
Company number: 13668282
Registered office: JGML Limited, Lower Laurel Farm, Summer Lane, Banwell, BS29 6LR

Please read these Terms and Conditions carefully before making your booking. If anything is unclear, please contact us and we will be happy to explain. By making a booking and paying the required deposit, you confirm that you have read, understood, and accepted these Terms and Conditions on behalf of yourself and all members of your party.

1. Your Booking Contract
All bookings are subject to these Terms and Conditions. Mountain Lodge is operated by JGML Limited (company number 13668282), whose registered office is JGML Limited, Lower Laurel Farm, Summer Lane, Banwell, BS29 6LR. When you complete a booking by making payment, you enter into a contract with JGML Limited in relation to your stay at Mountain Lodge. No other organisation or individual is a party to that contract. The contract applies to you and all members of your party. It is your responsibility to ensure that everyone in your party understands and complies with these Terms and Conditions and any house rules that apply to the property. Failure to disclose relevant information, or failure to comply with these Terms and Conditions, may result in termination of the booking and loss of payments made.

2. Specialist Equipment
Mountain Lodge is a specialist accessible holiday let and includes a range of specialist equipment which may include ceiling track hoists, grab rails and bars, a profiling bed, shower seat, shower chair, adjustable-height kitchen bench and sink, and an adjustable-height changing bench. This equipment is provided for use by the disabled guest only. The maximum safe working load for the hoists is 200 kg. The maximum user weight for the profiling bed is 145 kg. The equipment provided is not suitable for bariatric use. Any equipment brought to the property by you or your party remains entirely your responsibility. You will be liable for the cost of any damage caused to the property, specialist equipment, or contents by any equipment you bring with you. You are responsible for ensuring that all specialist equipment is used safely, responsibly, and only for its intended purpose. By accepting these Terms and Conditions, you confirm that you and your party will use the equipment in accordance with any guidance provided by your healthcare professional and any instructions supplied by us. If you or any member of your party is unsure how to operate any item of equipment, whether because of brand variation, unfamiliarity, or lack of training, you must contact us for guidance before use. Electronic manuals for the specialist equipment will be provided once the balance has been paid in full. You must provide your own sling for use with the hoist. You are responsible for the suitability, condition, maintenance, sizing, and safety of any sling used during your stay, including the safe connection and disconnection of the sling while equipment is in use. No one may service, repair, alter, or otherwise interfere with any specialist equipment without our prior consent. If any item becomes defective, damaged, or stops working, you must notify us immediately. You will be liable for any cosmetic or physical damage caused to the specialist equipment, together with the reasonable cost of repair or replacement where required. The adjustable kitchen bench and sink will be set at a standard height unless you notify us by email after final payment and no later than 24 hours before arrival. If you need the height adjusted during your stay, please let us know and we will arrange this where possible. Guests must not attempt to alter the height themselves. Any damage, loss, or injury arising from unauthorised adjustment will be your responsibility.

3. Deposit and Payment
A non-refundable deposit of 25% of the total booking value is payable at the time of booking. The remaining balance, together with the £300 refundable breakage deposit, must be paid no later than 6 weeks before the arrival date. If the balance and breakage deposit are not received by the due date, we reserve the right to treat the booking as cancelled.

4. Cancellations and Refunds
All cancellations must be notified to us in writing, including by email. If you cancel your booking more than 6 weeks before arrival, the 25% deposit remains non-refundable, but any additional sums already paid by you will be refunded. If you cancel your booking within 6 weeks of arrival, no refund will be payable. However, we will endeavour to re-sell your dates. Because the cancellation is at late notice, any replacement booking may need to be offered at a reduced price in order to secure a new booking. If we are able to re-sell the dates, any money received from the replacement booking will be refunded to you after deduction of our reasonable costs and any shortfall in the re-sale price. Reasonable costs may include administration costs associated with cancelling and re-processing the booking, remarketing costs, and any discount or price reduction needed to secure a replacement booking. Any refund due under this clause will be processed as soon as reasonably practicable after the replacement booking has been confirmed and the relevant costs have been calculated. We strongly recommend that you take out comprehensive travel insurance to cover cancellation and any other losses that may arise. We will not cancel your booking except in exceptional circumstances beyond our reasonable control. If we have to cancel your booking, we will notify you as soon as reasonably possible and refund all sums paid to us. Our liability in those circumstances will be limited to the amount paid by you for the booking.

5. Occupancy, Bookings and Use of the Property
Overnight occupancy is limited to 6 adults, with the option of accommodating children using cots and/or camping beds. Please contact us for details if this is required. Parties, celebrations, and group events are not permitted. Day visitors are allowed, but the total number of people at the property at any one time must not exceed 12. After 11:00 pm, only those named on the booking may remain at the property overnight. We reserve the right to terminate the booking immediately, without notice and without refund, in the event of a serious breach of these Terms and Conditions, or where the conduct of you or any member of your party is likely to cause damage, danger, significant disturbance, or nuisance to the property or to others. Bookings cannot be accepted from anyone under 18 years of age. We reserve the right to refuse a booking where we reasonably consider it inappropriate or unsuitable. We reserve the right to enter the property at reasonable times for essential maintenance, repairs, inspection, or emergency purposes. Except in an emergency, we will use reasonable efforts to give notice before entering the property. Check-in is from 3:00 pm on the day of arrival, unless otherwise agreed. Guests must vacate the property by 11:00 am on the day of departure. Smoking and vaping anywhere inside the property are strictly prohibited. Any breach may result in immediate termination of the booking and forfeiture of payments made. You will also be liable for any additional cleaning, damage, or loss resulting from smoking or vaping inside the property.

6. Animals
Mountain Lodge is intended to provide allergy-aware accommodation for guests with specific needs. For that reason, animals are not permitted at the property. If you or a member of your party uses a registered assistance dog, please contact us directly before booking, or as soon as possible after booking, so that we can discuss your requirements. Email: mountainlodge@lowerlaurelfarm.com Telephone: 07946 173436

7. Breakage Deposit
By making a booking, you accept responsibility for any theft, breakage, loss, or damage caused by you or any member of your party, and you agree to reimburse us in full for any loss we incur as a result. A £300 breakage deposit is payable when the balance becomes due. Subject to inspection, this will be refunded to you by BACS within 7 days of departure, provided that the property has been left in a clean and tidy condition and that there is no loss, damage, or breakage. Charges may be made for breakages, loss, damage, missing items, or any additional cleaning reasonably required as a result of the condition in which the property is left. We may deduct such amounts from the breakage deposit. If the cost of any loss, damage, breakage, or additional cleaning exceeds the amount of the breakage deposit, we will issue an invoice for the difference, which will be payable immediately. If, on arrival, you discover that the inventory is incomplete or that anything is damaged, you must inform us as soon as reasonably possible so that the matter can be addressed.

8. General Conduct and House Rules
Please help us keep Mountain Lodge in excellent condition for all guests. Please do not move furniture from one room to another. Please remove outdoor shoes before entering the property. When leaving the property unoccupied, please ensure that doors are locked and windows are closed. We are an eco-conscious property. Please switch off lights, heating, air conditioning, and electrical appliances when they are not required. Candles are not permitted inside the property. A mid-week clean and towel change may be available for an additional charge of £50. If you would like this service, please request it at the time of booking. Bath towels must not be taken to the beach. We reserve the right to charge reasonable additional cleaning costs if the property is left in an unacceptably dirty condition. If any keys issued to you are not returned at the end of your stay, the reasonable cost of replacement will be charged to you. You may not re-let or sublet the property, whether for payment or free of charge. We are not responsible for the loss of personal belongings or valuables during your stay unless caused by our negligence. All inventory must remain at the property and must not be removed. If you experience any issue or have any complaint during your stay, you must let us know as soon as reasonably possible so that we have a fair opportunity to investigate the matter and, where appropriate, put it right. If a complaint is not resolved during your stay, please write to us as soon as reasonably possible after departure, setting out the details of your complaint and any supporting information. We will review the matter and respond within a reasonable time. If a complaint cannot be resolved directly, we will inform you whether we are willing to consider any available alternative dispute resolution procedure. Nothing in this clause affects your legal rights. Fireworks are strictly prohibited anywhere on site.

9. Electrical Usage and EV Charging
Domestic electricity usage is capped at 150 kWh per week and must not be used for charging electric vehicles. Any electricity used in excess of that allowance may be deducted from the breakage deposit and charged at the standard supplier rate. An EV charging point is available for guest use. If you wish to use it, you must notify us at least 7 days before arrival so that it can be activated. Use of the EV charging point will be charged according to usage and deducted from your breakage deposit at a rate of £0.60 per kWh.

10. Hot Tub
The property has access to a wood-fired hot tub. Please let us know in advance if you would like to use it during your stay. The hot tub must not be used after 11:00 pm, out of respect for our neighbours. Glass items and sharp objects must not be used near the hot tub. Guests should shower before entering the water to rinse off creams, oils, and make-up. Children must be supervised at all times and must never be left unattended near or in the hot tub. Children under the age of 12 are not permitted to use the hot tub. The hot tub is heated by a wood-fired stove and will usually take between 2.5 and 3 hours to heat from ambient temperature to bathing temperature. If the water has to be changed during your stay because of misuse or contamination, a charge of £50 will apply. Eating and drinking in the hot tub are not permitted. Use of the hot tub is at your own risk and all guests are responsible for using it safely and appropriately.

11. Outside Space and Parking
Please park only in the designated parking spaces and ensure that vehicles do not block access to other properties. Parking is limited to 2 vehicles per booking. Vehicles must not be driven onto grassed areas. Unloading must take place from the designated parking area. Vehicles and their contents are left entirely at your own risk. Please respect the surrounding community and keep noise to a minimum, especially between 11:00 pm and 8:00 am. If you use the barbecue, please use the designated utensils and clean the barbecue after use. Mountain Lodge has a small garden and outdoor seating area. During your stay, you may also have access to children’s play equipment within the communal grounds of Lower Laurel Farm. Children using the play equipment must be supervised at all times by a responsible adult. Use of the play equipment is at your own risk.

12. The BBQ Lodge
The BBQ Lodge is a shared facility. Saturdays are routinely allocated to Mountain Lodge and Sundays are allocated to Coastal Cottage. Additional days may be reserved on arrival using the booking form displayed inside the BBQ Lodge. The BBQ Lodge must be left clean and tidy after use and ready for the next users. Please also empty the ash tray after use. For safe operation, only charcoal may be burned in the BBQ. Wood and other fuels must not be used, as these may create smoke inside the lodge and trigger the smoke/carbon monoxide alarm. If the alarm sounds, all occupants must leave the BBQ Lodge immediately and leave the windows and door open to allow the smoke to disperse. The griddle may be raised and lowered using the locking collar on the support. Care must be taken when adjusting it to avoid it dropping too quickly or too far. The lodge can comfortably seat 8 people plus 1 wheelchair user. Two of the benches have extendable sections to widen the seat. Dogs are not permitted inside the BBQ Lodge. All users must watch the instructional video provided before entering and using the BBQ Lodge. Any breakages or losses must be reported before check-out. Please take care to ensure that hot items, including the griddle, do not come into contact with the woodwork or cushions, as this may cause damage. Towels and bedding from the accommodation must not be taken to the BBQ Lodge. Crockery and cutlery are provided in the BBQ Lodge and should be washed and returned promptly after use, ready for the next users. The BBQ Lodge is fitted with LED lighting operated by a switch on the right-hand side of the door. The electrical supply to the lodge is for lighting only. No other electrical equipment may be plugged in, as this may trip the electrical supply. Use of the BBQ Lodge is at your own risk and all guests must use it responsibly and in accordance with any instructions provided.

13. Events Beyond Our Reasonable Control
We shall not be in breach of these Terms and Conditions, or otherwise liable for any failure to perform our obligations, where that failure arises from events beyond our reasonable control. Such events may include, without limitation, fire, flood, severe weather, epidemic or pandemic, government action or restrictions, interruption to utility services, damage to the property, or any other event which makes the property unavailable, unsafe, or unfit for occupation. If, because of an event beyond our reasonable control, your booking cannot proceed, or the property cannot safely be occupied, we may need to cancel the booking or make such changes as are reasonably necessary in the circumstances. If this happens, we will notify you as soon as reasonably possible. Where we are unable to provide the accommodation booked, our liability will be limited to refunding the sums paid by you for the affected booking period. We shall not be liable for any indirect or consequential losses, including travel, accommodation, or other third-party costs, except where such liability cannot lawfully be excluded or limited.

14. Our Responsibilities and Liability
We ask all guests to enjoy the facilities and treat the property with the same care and respect they would show in their own home. We reserve the right to terminate a holiday, without compensation, where the unreasonable behaviour of any person named on the booking, or any of their guests, is likely to impair the enjoyment, comfort, safety, or health of others, or to cause damage to the property or its facilities. We will maintain the specialist equipment in accordance with the manufacturer’s guidance and will take reasonable steps to ensure that it is serviced and maintained through an appropriate provider. We are not liable for any temporary failure or interruption to services, equipment, appliances, internet access, television reception, utilities, or other facilities where the issue arises from circumstances beyond our reasonable control, or where the interruption is temporary and remedied within a reasonable time. Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any matter for which liability cannot lawfully be excluded or limited. Subject to the paragraph above, we shall not be liable for any indirect or consequential loss, or for any loss that was not reasonably foreseeable at the time the booking was made. We may update these Terms and Conditions from time to time. Any revised version will apply to new bookings from the date of publication. Existing bookings will continue to be governed by the version in force at the time the booking was made, unless a change is required by law, for safety reasons, or is otherwise agreed with you.

15. Statutory Rights
These Terms and Conditions do not affect your statutory rights.

Mountain Lodge is operated by JGML Limited
Company number: 13668282
Registered office: JGML Limited, Lower Laurel Farm, Summer Lane, Banwell, BS29 6LR