Privacy Policy.

Last update: January 2022

Our contact details 

Name: Mountain Lodge, Lower Laurel Farm

Business Address: 39, School Lane, Winfrith Newburgh, Dorset, DT2 8JX. 

Phone Number: +44 (0)1934 440251

E-mail: mountainlodge@lowerlaurelfarm.com

Website: www.lowerlaurelfarm.com   

 

The type of personal information we collect 

We will only process personal information about you when we need to and this may include:

·       Name

·       Contact details including phone number, email address and home address

·       Payment details

·       Date of birth

·       Booking information

·       Vehicle registration data

·       Vehicle access camera data

Information gathered via cookies (please see our cookie policy for more details about cookies) is not kept by us and will not be accessed by us. See our cookie policy for further details. 

 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

·       To process your booking with us,

·       To establish a contract between you and mountain lodge.

We use the information that you have given us in order to

·       To keep you updated with your booking

·       Maintain a tax record so that we are compliant with UK law

·       To keep you informed of upcoming offers (you may opt out at any time).

You may opt out from this at any time through our correspondence and marketing emails. 

We may share this information with third party organisations should you request us to provide additional services during your stay at Mountain Lodge.  These services include but are not limited to outside catering or entertainment providers. 

Third Parties

We use Bookalet to process bookings and manage payments, they may personal information made by customers of active Bookalet account holders for a period of 7 years. This will contain booking detail information and personal data such as names. 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

  1. Your consent. You are able to remove your consent at any time. You can do this by contacting us at mountainlodge@lowerlaurelfarm.com

  2. We have a contractual obligation.  In setting up the agreement between us we have to retain some of your personal information. This will include your name and email address. 

 

How we store your personal information 

We may retain information about you, including personal data, for the period necessary to fulfil the purposes for which it was first collected unless a longer retention period is required by law. In determining data retention periods, we take into consideration contractual obligations, legal obligations and the expectation and requirements of our customers. When personal data is no longer needed, we will securely delete or destroy it.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. 

Your data will be deleted as soon as we are no longer required to keep it for legal or financial compliance reasons. 

Vehicle registration information will be deleted upon the completion of your stay. 

Payment details will not be held by us as transfers are conducted securely through Stripe. Further information can be found here. 

All other information will be erased from our records within 6 months of your booking.  We will retain your contact details should you accept to be on our mailing list for marketing purposes.  

We may also provide you with information about offers and services that are similar to those that you have already received, or we feel may interest you. If you:

  • have already concluded a contract with us we will only contact you by electronic means (e-mail or text) with information about offers and services similar to those which were the subject of your previous booking. If you do not want to be on our mailing list, you can opt out at any time by contacting us or unsubscribing by using the links provided in our electronic communications and at the point of providing your details.

  • are a potential new customer, e.g. enquiring about our property, we will contact you by electronic means only if you have provided your explicit consent to this. If you are happy for us to use your personal data in this way, please tick the relevant box situated on the website page on which we collect your details. Again, if you do not want us to use your data in this way, you can opt out at any time by contacting us or unsubscribing by using the links provided in our electronic communications.

In addition to the specific purposes for which we may process your personal data set above, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another natural person. 

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information. 

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

  • Your right to removal from communications - You will be given the opportunity to unsubscribe from promotional messages, including emails with travel-related opportunities, in any such promotional message we send.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees and other third parties who have a business need to know. They will only process your personal data on our instruction and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at mountainlodge@lowerlaurelfarm.com if you wish to make a request.

 

Changes to our privacy policy and your duty to inform us of changes

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

 

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

 

We use the following cookies:

  • Strictly necessary cookies - These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or make use of e-billing services.

  • Analytical/performance cookies - They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

  • Functionality cookies - These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

How to control and delete cookies

We will not use cookies to collect personally identifiable information about you. If you wish to restrict or block the cookies which are set by our website, or any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.

For more information about cookies (including how to turn them off) please visit www.allaboutcookies.org.

Please be aware that restricting cookies may impact on the functionality of our website. If you use your browser settings to block all cookies you may not be able to access all or parts of our site.

Further Information

We hope this has clarified our use of cookies on this website. If you are unsure, it's usually safer to leave cookies enabled in case they interact with features you use on our site. However, if you are still looking for more information, then you can contact us at mountainlodge@lowerlaurelfarm.com

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at: mountainlodge@lowerlaurelfarm.com Or tell: +44 (0)1934 440251 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk