Coastal Cottage T&Cs.

Welcome and how to use these terms
Definitions
The contract
Booking, deposit, balance and payment
Specialist equipment and accessibility
Cancellation, changes and insurance
Damage deposit and guest liability
During your stay
Pets and assistance dogs
Outside space, parking and farm grounds
Hot tub
Electricity cap and EV charging
Personal data and privacy
Force majeure
Fire safety and emergency evacuation
Equality, dignity and reasonable adjustments
Complaints
General legal

Quick reference: the figures

A short summary of the key amounts and times used throughout these terms. The full details are in the sections that follow.

Non-refundable booking deposit 25% of total

Damage deposit £300 — refunded by BACs within 7 days of departure

Balance + damage deposit due 6 weeks before arrival

Cancellation: more than 6 weeks' notice balance waived; deposit non-refundable

Cancellation: 6 weeks or less we'll try to re-sell your dates and recover some or all of your loss

Per dog £35 (assistance dogs free)

Mid-week clean and towel change £50 (request at booking)

Hot-tub water change during stay £50

EV charging £0.60 per kWh

Domestic electricity cap 150 kWh per week

Ceiling-track hoist maximum load 200 kg

Profiling bed maximum user weight145 kg

Overnight occupancy 7 adults plus agreed children

Daytime property cap12 persons Quiet hours 11 pm to 8 am

Check-in / check-out from 3 pm / by 11 am

Parking2 vehicles per booking

EV charger activation notice at least 7 days before arrival

1. Welcome and how to use these terms

Thank you for choosing Coastal Cottage. We want your stay to be safe, comfortable and well-prepared, so please read these terms carefully before you book. If anything is unclear, or if you would like any of this information in a different format (large print, audio, a different language), please contact us before you confirm — we are happy to explain.

These terms set out what you can expect from us, and what we ask of you in return. They apply once a booking is made. If we agree any change in writing, that change overrides the corresponding term below.

2. Definitions

The following words have the meanings set out below wherever they appear in these terms.

We / us / our — PGCC Limited, trading as Coastal Cottage.
You / your — the lead booker and every member of the named booking party.
Property — Coastal Cottage and its grounds at Lower Laurel Farm.
Booking — a reservation confirmed by payment of the deposit (or full payment where due at booking).
Lead booker — the person who makes and pays for the booking, and who confirms acceptance of these terms on behalf of the party.
Specialist equipment — the accessibility items listed in Section 5.
Working day — Monday to Friday, excluding English bank holidays.

3. The contract

The contract for your stay is solely between you and PGCC Limited. No other organisation or individual is a party to it.

The lead booker must be at least 18 years of age. Under-18 guests are warmly welcome when accompanied by a lead booker who is 18 or over — for example, a parent or guardian booking a stay for their family.

The contract binds the lead booker and every member of the party. It is the lead booker's responsibility to make sure everyone in the party understands and follows these terms. Failure to disclose relevant information, or to comply with these terms, may result in the booking being ended and in the loss of the booking.

4. Booking, deposit, balance and payment

A non-refundable deposit of 25% of the total holiday cost is payable at the time of booking.

Your balance, together with the £300 damage deposit (see Section 7), is payable 6 weeks before arrival.

If you book within 6 weeks of your arrival date, the full balance and the £300 damage deposit are payable at the time of booking.

If the balance is not received by the due date, we will treat the booking as a cancellation and the balance will remain payable.

Prices are in pounds sterling. PGCC Limited is not currently VAT-registered for this letting, so no VAT is charged at present. We will tell you if that changes.

5. Specialist equipment and accessibility

Coastal Cottage is a specialist disabled holiday let. The Property contains the following specialist equipment:

Ceiling track hoists
Grab rails and bars
Profiling bed
Shower seat
Shower chair
Adjustable-height kitchen bench and sink
Adjustable-height changing bench

Weight ratings

The ceiling track hoists are rated to a maximum load of 200 kg. The profiling bed is rated to a maximum user weight of 145 kg. These ratings apply to the equipment, not to any individual guest. If any intended user may be close to, or above, either weight, please tell us in advance so we can advise whether the equipment is suitable, suggest alternatives, or signpost providers.

How we look after the equipment

We maintain and service all specialist equipment in line with the Lifting Operations and Lifting Equipment Regulations (LOLER) and the Provision and Use of Work Equipment Regulations (PUWER), through a reputable provider. We keep records of inspections and maintenance — please ask if you would like to see them.

How you use the equipment

You operate the equipment in line with your own health professional's care plan and the electronic manual we provide when you pay your balance in full. If you or anyone in your party is unsure about brand-specific operation, please contact us before use — we will talk you through it.

Slings

You must supply your own sling for the hoist. By accepting these terms you confirm responsibility for the compatibility of the sling with the hoist, its sizing, condition and safe connection and disconnection during use.

If something is wrong

You must not allow anyone else to work on the specialist equipment without our written consent. Please tell us immediately if anything is defective, damaged or breaks down. You are liable for cosmetic damage (including bodywork) and for the reasonable cost of any repair we have to arrange as a result.

Adjustable-height benches

The kitchen bench, sink and changing bench are set to a safe standard height before you arrive. If you would like the height set differently, please email us between final payment and 24 hours before arrival. We will adjust it for you. During your stay, please ask us if you would like the height changed again. Please do not adjust the height yourself — you would be liable for any damage and for any personal injury that may result.

Related sections

Please also read Section 15 (fire safety and emergency evacuation, including PEEPs) and Section 16 (equality, dignity and reasonable adjustments).

6. Cancellation, changes and insurance

The deposit is non-refundable in every cancellation scenario. Please notify us in writing (email is fine) as soon as you know you need to cancel.

If you cancel more than 6 weeks before arrival, we will waive the balance — your deposit is not returned.

If you cancel within 6 weeks of arrival, we will attempt to re-sell your holiday. It may have to be resold at a lower price. We will endeavour to recover some if not all of your loss, and credit any sum we recover against what you have paid. Any unrecovered amount remains payable; we will agree a sensible payment plan with you where needed.

We strongly recommend that you take out comprehensive travel insurance that covers cancellation. If you choose not to take out insurance, you accept responsibility for any loss that may result from cancellation.

We will not cancel your booking except in exceptional circumstances beyond our control (see also Section 14). If we have to cancel, we will let you know as soon as possible and promptly refund all payments made for your holiday. Our liability for cancellation is limited to the payments made to us.

7. Damage deposit and guest liability

By making a booking you accept responsibility for any theft, breakage or damage caused by you, your party, or any pet, and you agree to indemnify us in full for any loss that may result.

A security and damage deposit of £300 is required when full payment becomes due. It is refunded by BACs within 7 days of your departure, once we have confirmed the Property is clean, tidy and undamaged.

We may deduct from the deposit for losses, breakages and any additional cleaning that is needed. If damage or loss exceeds £300 we will invoice you for the difference; that invoice is payable immediately.

Please tell us immediately if anything is missing from the inventory on arrival so we can put it right.

8. During your stay

Occupancy

Overnight occupancy is capped at 7 adults, with children accommodated on cots and camping beds by prior arrangement — please ask us. During the day, no more than 12 persons may use the Property at any one time, and only guests named on the booking form may remain on the Property after 11 pm.

Visitors and events

Parties, hen and stag events, and group gatherings are not permitted. Visitors are welcome within the daytime cap, but must leave by 11 pm unless added to the booking.

Smoking and vaping

Smoking or vaping anywhere inside the Property will result in immediate termination of occupancy and forfeiture of all payments. Any damage or extra cleaning caused by smoking, vaping or pets is at your expense.

Our right of entry

We may enter the Property at any reasonable time for essential maintenance, inspection or safety, giving reasonable notice where possible.

Changeover times

Check-in is from 3 pm unless we have agreed otherwise. Check-out is by 11 am on the day of departure, so that we can clean and prepare the Property thoroughly for incoming guests.

House manners

Please do not move furniture from one room to another.
Please remove shoes before entering the Property.
Please lock doors and close windows when the Property is unoccupied.
We are an eco-friendly property — please switch off lights, heating, air conditioning and electrical appliances when you go out or do not need them.
Candles are not permitted inside the Property.
You are not permitted to re-let or sub-let the Property, even free of charge.

Cleans, towels and keys

A mid-week clean and towel change is available for an additional £50 — please request it at the time of booking. Please do not take bath towels to the beach. We may charge for additional cleaning if the Property is left in an unacceptable condition. Lost keys are charged at replacement cost. All inventory must remain at the Property.

Fireworks

Fireworks are prohibited anywhere on site. They can damage our solar panels and frighten our neighbours' pets.

Service outages

If there is an outage of electricity, gas, water, internet or television that is within our reasonable control, we will use reasonable endeavours to restore service promptly. Where such an outage exceeds 24 continuous hours, we will offer a proportionate adjustment — for example, a partial refund or a complimentary extension — unless the cause is outside our reasonable control (in which case Section 14 applies). We are not responsible for the loss of personal belongings or valuables.

Behaviour

Please be considerate to neighbours. Quiet hours run from 11 pm to 8 am. We reserve the right to terminate a booking without compensation where unreasonable behaviour by named guests or their visitors substantially impairs the enjoyment, comfort or health of others. We will exercise that right only on lawful, objective, non-discriminatory grounds.

9. Pets and assistance dogs

Dogs are welcome at Coastal Cottage subject to the conditions below. Each dog (other than an assistance dog) costs £35 in addition to the booking, to cover extra cleaning.

Dogs must be under strict control at all times on or at the Property.
You are liable for any injury the dog causes.
Any fouling must be cleared up immediately, this is important as the lawns are maintained by a robot mower.
Please bring the dog's bed or basket for sleeping.
Dogs must never be left alone on or at the Property.
Dogs must not lie on beds or furnishings, and dog hair must be cleared up before departure.
Dogs must be free from parasites and fleas before they arrive; if not, we may charge for further treatment.
Puppies under 6 months must be declared at the time of booking and authorised by us.
You are liable for any damage caused by your dog's behaviour; please report any damage immediately.

Non-dog pets may be allowed at our discretion — please ask before booking.

Registered assistance dogs are welcomed at the Property at no charge. Please let us know before booking, with evidence of registration (see Section 13 for how we handle that information).

Allergy notice. We deep-clean between every booking, but we cannot guarantee the Property is allergen-free. If any member of your party has a severe allergy, please tell us before booking and we will discuss recent stay history and how we can support you during your stay.

10. Outside space, parking and farm grounds

Please use the designated parking spaces. Parking is limited to 2 vehicles per booking and cars must not block access to other properties. Please do not drive on grassed areas — please unload from the parking areas. Vehicles and belongings are left entirely at your own risk.

Quiet hours are 11 pm to 8 am. Please use the designated BBQ utensils and clean the BBQ after use.

Coastal Cottage has a small private garden and seating area. You will also have access to the children's play equipment in the communal grounds of Lower Laurel Farm. Children must be supervised by a responsible adult at all times. Coastal Cottage accepts no liability for any accidents or injuries arising from voluntary use of the communal play equipment.

11. Hot tub

The Property has access to a wood-fired hot tub. Please tell us in advance if you would like to use it.

Do not use the hot tub after 11 pm, out of respect for our neighbours.
Please keep glass and sharp objects away from the tub.
Please shower before entering, to rinse off creams and make-up.
Children must be supervised at all times; under-12s are not permitted to use the hot tub.
No eating or drinking in the hot tub.
If the water needs to be changed during your stay, a £50 change fee applies.
Please alert us immediately if the water becomes cloudy or discoloured - see hot tub operating instructions which will be emailed 7 days prior to arrival.

12. Electricity cap and EV charging

Domestic electricity is capped at 150 kWh per week. It is not to be used to charge electric vehicles from the house supply. Additional domestic use will be charged at our standard provider rate and deducted from the damage deposit.

An EV charging point is available. Please tell us at least 7 days before arrival so we can open it for you. Use of the EV charger will be billed at £0.60 per kWh and deducted from the damage deposit.

13. Personal data and privacy

We handle personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What we collect. Booking details, the names of named guests, accessibility requirements and equipment preferences, payment metadata, and any records of complaints or incidents.

Why we use it. To perform the booking contract, to comply with legal obligations, to make sure your stay is safe and accessible, and to respond to enquiries.

How long we keep it. Financial records for up to 6 years. Booking records for as long as we need them for the purposes above and to handle any follow-up queries.

Who we share it with. Payment processors; our specialist-equipment service partner where strictly necessary to prepare or maintain equipment; and regulators or authorities where the law requires us to do so. We do not sell your data.

Your rights. You have the right to access, rectify, erase, restrict or object to our use of your data, to data portability, and to complain to the Information Commissioner's Office (ICO). To exercise any of these rights, please contact us using the details in your booking confirmation.

Marketing. We do not send marketing emails without your consent, and you can unsubscribe at any time.

Cookies. Our booking website uses strictly necessary cookies to operate the booking flow. Any additional analytics or marketing cookies are only set if you opt in.

14. Force majeure

We are not liable for any failure to perform our obligations caused by events outside our reasonable control, including — without limitation — pandemic or epidemic disease and any resulting public-health restrictions, severe weather, flooding, fire, utility failure, civil emergency, industrial action, supply-chain failure of specialist parts, or government order.

If a force-majeure event affects your booking, we will let you know as soon as reasonably practicable. We will refund your booking in full or, where reasonably possible, rebook you on equivalent dates at your option. This does not affect your statutory rights.

15. Fire safety and emergency evacuation

We maintain smoke, heat and carbon-monoxide detectors, a fire extinguisher and a fire blanket in line with current fire-safety guidance. A summary evacuation plan is included in the welcome folder at the Property.

We are happy to assist care providers in the preparation of a Personal Emergency Evacuation Plan (PEEP) at any time before arrival.

In an emergency, call 999.

16. Equality, dignity and reasonable adjustments

We welcome guests of all abilities, ages, faiths, family structures, gender identities and backgrounds. The Equality Act 2010 applies to our service, and we will support reasonable adjustments in good faith.

Examples of adjustments we can usually make:

Setting the adjustable benches to your preferred height in advance.
Sharing manuals and instructions in your preferred format.
Providing written instructions in large print on request.
Agreeing quiet hours or check-in adjustments where reasonable.
Liaising with your care professional on the safe use of specialist equipment.

Examples of things we cannot adjust:

Changing the structural layout of the Property.
Overriding manufacturer weight limits or safety ratings.
Removing safety restrictions entirely — if we cannot do something safely, we will signpost specialist providers that may be able to help.

We will engage with any reasonable adjustment request and we will refuse a request only on objective, lawful grounds.

17. Complaints

We want to put things right quickly. Please raise any issue with us as soon as possible.

Step 1 — in your stay

Please tell us as soon as a problem arises — by phone, message or in person. We will work with you to resolve the issue within 24 hours.

Step 2 — written follow-up

If a matter is not resolved during your stay, please write to us (email is fine) within 7 days of departure. We will acknowledge within 3 working days and provide a substantive response within 14 working days.

This does not affect your right to use Alternative Dispute Resolution (where a scheme applies) or to seek redress through the small-claims process.

If we have to end a booking

In most cases we will give a written warning and a reasonable opportunity to put things right. We keep the right to terminate a booking immediately, without compensation, for serious misconduct — for example, endangering safety, refusing a reasonable safety instruction, or unlawful behaviour on site. Any refusal of a booking, or termination of one, will be exercised only on lawful, objective, non-discriminatory grounds.

18. General legal

Variation

We may update these terms from time to time to reflect changes in the law or in how we operate. We will give reasonable notice via our website and by email to confirmed bookings, and any change will not apply to a booking already made until its next reasonable change point.

Severability

If any clause is held to be unenforceable, the remaining clauses continue in full force and effect.

Entire agreement

These terms, together with the booking confirmation, are the entire agreement between you and us in relation to your stay.

Third-party rights

No third party has any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce these terms.

Equipment maintenance

We maintain specialist equipment in line with the manufacturer's instructions and current LOLER and PUWER requirements, through a reputable provider.

Governing law and jurisdiction

These terms are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.

VAT

All prices are stated inclusive of VAT where applicable. PGCC Limited is not currently VAT-registered for this letting.